14-day money-back guarantee


We believe in our products and want you to be able to try Frames with confidence. That’s why we offer a14-day money-back guarantee.

If, after a fair trial period, you find that the product isn’t right for you after all, you can request a refund under the terms and conditions below.

HOW DOES THE WARRANTY WORK?

To be eligible for our money-back guarantee, we ask that you try the product for at least 14 days in accordance with the instructions for use.

Each box contains 30 strips. This means that when a warranty claim is filed 14 strips used should be and There should still be 15 strips left in the box. This gives the product enough time to become part of your daily routine, and allows us to verify that it has actually been tried.

REFUND POLICY

You are eligible for a refund if:

  • you purchased the product through our official online store;
  • you have tried the product for at least 14 days;
  • it can be demonstrated that 14 strips have been used from the package and that there are at least 15 strips in the package;
  • Your request must be submitted within 30 days of receiving your order;
  • Please include your order number and a clear photo of the remaining contents.

HOW DO YOU SUBMIT AN APPLICATION?

Please send an email to our customer service team within 30 days of receiving your order, including:

  • your name;
  • your order number;
  • the email address you used to place your order;
  • a brief explanation of why the product did not meet your expectations;
  • a clear photo of the packaging and the remaining strips.

As soon as we receive your request, we will review it as quickly as possible. If your request meets the requirements, we will refund the purchase price of the product in question via your original payment method.

WHAT IS REIMBURSED?

If your request is approved, we will reimburse the purchase price of the product in question. Shipping costs will not be refunded, unless required by law.

EXCLUSIONS

The money-back guarantee does not apply if:

  • the product has been used for less than 14 days;
  • fewer than 14 strips have been used;
  • the application is submitted more than 30 days after receipt;
  • the product was not purchased through our official online store;
  • there is evidence of abuse, repeated applications, or unreasonable use of the program;
  • The order is part of a previous refund under this warranty.

ONE WARRANTY CLAIM PER CUSTOMER

To prevent abuse of this policy, our 14-day money-back guarantee may be used no more than once per customer, household, and delivery address.

STATUTORY RIGHT OF WITHDRAWAL

This satisfaction guarantee is separate from any statutory right of withdrawal you may have. Different statutory return policies may apply to unopened and sealed products. For products whose seal has been broken and that cannot be resold for health or hygiene reasons, the statutory right of withdrawal may not apply.

Our 14-day money-back guarantee is intended as an extra service for customers who have actually tried the product.