14-day money-back guarantee


We believe in our products and want you to try Frames with confidence. That's why we offer a 14-day money-back guarantee.

If, after a fair trial period, you notice the product isn't quite right for you after all? Then you can request a refund under the conditions below.

HOW DOES THE GUARANTEE WORK?

To qualify for our money-back guarantee, we ask that you try the product for at least 14 days according to the usage instructions.

Each box contains 30 strips. This means that for a warranty claim 14 strips used should be and 15 strips still left in the box. This gives the product enough time to become part of your daily routine and allows us to verify that it has genuinely been given a try.

REFUND POLICY

You are eligible for a refund if:

  • you bought the product through our official webshop;
  • you have tried the product for at least 14 days;
  • it can be proven that 14 strips have been used from the pack and that there are at least 15 strips left in the pack;
  • your request is submitted within 30 days of receiving your order;
  • you include your order number and a clear photo of the remaining contents.

HOW DO YOU SUBMIT A REQUEST?

Send an email to our customer service within 30 days of receiving your order with:

  • your name;
  • your order number;
  • the email address you used to place your order;
  • a brief explanation of why the product didn't meet your expectations;
  • a clear photo of the packaging and the remaining strips.

Once we receive your request, we will review it as quickly as possible. If your request meets the conditions, you will receive a refund for the product in question via the original payment method.

WHAT GETS REFUNDED?

If your request is approved, we'll refund the purchase price of the product in question. Any shipping costs will not be refunded, unless required by law.

EXCLUSIONS

The money-back guarantee does not apply when:

  • the product has been tried for less than 14 days;
  • fewer than 14 strips have been used;
  • the request is submitted later than 30 days after receipt;
  • the product was not purchased through our official webshop;
  • there is any abuse, repeated requests, or unreasonable use of the policy;
  • the order is part of a previous refund under this warranty.

ONE WARRANTY CLAIM PER CUSTOMER

To prevent misuse, each customer, household, and delivery address can only use our 14-day money-back guarantee once.

RIGHT OF WITHDRAWAL

This satisfaction guarantee is separate from your potential statutory right of withdrawal. Different legal return rules may apply to unopened and sealed products. For products with a broken seal that cannot be resold for health protection or hygiene reasons, the statutory right of withdrawal may not apply.

Our 14-day money-back guarantee is specifically meant as an extra service for customers who have actually tried the product.