Shipping Policy
SHIPPING
Of course, we want to deliver your order to your home as quickly as possible. That's why we process and ship orders from our warehouse in the Netherlands as quickly as possible.
Orders placed on time are often processed and shipped the same day. The estimated delivery time varies by country and is listed in the overview below.
Please note: the stated delivery times are estimates. In exceptional cases, such as high volume at the carrier, holidays, weather conditions, or temporary stock differences, delivery may take slightly longer.
SHIPPING COSTS
For orders under €34.95, you'll pay €3.95 for shipping. For orders of €34.95 or more, we'll ship your order for free.
DELIVERY TIMES
| Netherlands | Ordered before 11:00 PM |
| Monday | Delivered by Tuesday |
| Tuesday | Delivered on Wednesday |
| Wednesday | Arrives by Thursday |
| Thursday | Delivered by Friday |
| Friday | Delivered on Saturday |
| Saturday | Delivered by Monday |
| Sunday | Delivered by Monday |
| Belgium | Ordered before 8:00 PM* |
| Monday | Delivered by Tuesday |
| Tuesday | Delivered on Wednesday |
| Wednesday | Arrives by Thursday |
| Thursday | Delivered by Friday |
| Friday | Delivered on Saturday |
| Saturday before 23:59 | Delivered by Tuesday |
| Sunday before 23:59 | Delivered by Tuesday |
*Delivery to Belgium usually takes 1–2 business days.
| Germany, France & United Kingdom | Ordered before 8:00 PM* |
| Monday | Delivered Wednesday – Thursday |
| Tuesday | Arrives Thursday – Friday |
| Wednesday | Delivered Friday – Monday |
| Thursday | Delivered by Monday – Tuesday |
| Friday | Delivered by Tuesday |
| Saturday before 23:59 | Delivered Wednesday – Thursday |
| Sunday before 23:59 | Delivered Wednesday – Thursday |
*In Germany, delivery times may vary by region. In urban areas, delivery often takes 1–2 business days, while delivery to rural areas typically takes 2–3 business days.
OTHER EUROPEAN COUNTRIES
For orders shipped to other European countries, delivery typically takes 2–4 business days.
DELIVERIES OUTSIDE EUROPE
Delivery times for orders outside Europe vary by destination. On average, you can expect a delivery time of 5–8 business days.
TRACK & TRACE
As soon as your order has been processed and your package has been handed over to the carrier, you will automatically receive an email with your tracking number. You can use this to track your order and see when it is expected to be delivered.
REFUSED PACKAGES, INCORRECT ADDRESSES AND NOT-AT-HOME SITUATIONS
Deliveries are handled by our carriers, including PostNL and DHL. Unfortunately, we cannot guarantee the exact delivery time, as we are dependent on the carrier’s schedule and route.
Therefore, always double-check that your delivery address is correct before completing your order.
If a package is returned to us because:
- the provided address is incorrect or incomplete;
- the package is refused at the door;
- the package is not accepted and subsequently not picked up on time from a pickup point;
In that case, additional shipping, return, and processing fees will apply. In such cases, we may charge these fees—up to a maximum of 50% of the purchase price—to cover the logistics costs incurred.