Terms and conditions
This website is operated by Smilehub B.V. / Frames Supplements. Throughout the site, the terms “we”, “us”, “our” and “merchant” refer to Frames. Frames offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms of Service carefully before visiting or using our website. By visiting or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms of this agreement, you cannot access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools added to the current store are also subject to the Terms of Service. You can check the most recent version of the Terms of Service on this page at any time. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes on our website. It is your responsibility to check this page regularly for any changes. Continuing to use or access the website after changes are posted means you accept those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You can't use our products for anything illegal or unauthorized, and you must follow all local laws when using the Service (including copyright laws).
No worms, viruses, or any harmful code allowed.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
We reserve the right to refuse service to anyone for any reason at any time.
Just so you know, your content (excluding credit card info) might be sent unencrypted over different networks, and tweaked to fit technical connection requirements. Credit card info is always safely encrypted.
You agree not to copy, sell, or exploit any part of the Service without getting our written okay first.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
ARTICLE 1 - DEFINITIONS
In these terms and conditions, the following terms mean:
Cooling-off period: the timeframe during which you can cancel your purchase;
Consumer: an individual acting for purposes outside their trade, business, craft, or profession who enters into a distance contract with the business;
Date: March 13, 2026
Duration transaction: a distance contract concerning a series of products and/or services, where the delivery and/or purchase obligation is spread over time;
Durable data carrier: any medium that allows the consumer or entrepreneur to store information personally addressed to them in a way that makes future consultation and unchanged reproduction of the stored information possible.
Right of withdrawal: the option for the consumer to cancel the distance contract within the cooling-off period;
Trader: the natural or legal person who offers products and/or services to consumers at a distance;
Distance contract: an agreement concluded within the framework of an organized system for the distance sale of products and/or services, where exclusive use is made of one or more distance communication techniques up to and including the moment the contract is concluded;
Distance communication technique: any means that can be used to make an agreement without the consumer and business owner being together in the same room.
Terms and Conditions: these current Terms and Conditions of the business.
ARTICLE 2 - IDENTITY OF THE ENTREPRENEUR
• Email: hello@useframes.com
• Address: Osdorperweg 590, 1067SZ Amsterdam (no visitor address and/or return address. Returns sent to this address will not be refunded)
ARTICLE 3 - APPLICABILITY
These terms and conditions apply to every offer made by the merchant and to every distance contract and order established between the merchant and the consumer.
Before the online agreement is finalized, these terms and conditions will be made available to you. If this isn't reasonably possible, we'll let you know beforehand that you can view them at our office, and we'll send them to you free of charge as soon as possible upon request.
If you buy something online, we'll make sure you can easily save these terms and conditions on your device before the deal is final. If that's tricky, we'll show you where you can read them online and gladly send them to you for free if you ask.
If any specific product or service terms apply in addition to these general terms, the second and third paragraphs will also apply, and in the event of conflicting terms, you can always rely on the clause that works best for you.
If any part of these terms turns out to be invalid, the rest of the agreement still stands, and we'll swap out the tricky part for something that matches the original idea as closely as possible.
Situations not covered by these terms and conditions will be evaluated "in the spirit" of these terms.
Any unclear points about the explanation or meaning of one or more clauses in our terms should be interpreted in the spirit of these terms and conditions.
ARTICLE 4 - THE OFFER
If an offer is only valid for a limited time or comes with specific conditions, we'll make sure to mention that clearly.
The offer is non-binding. The entrepreneur has the right to change and adjust the offer.
The offer contains a complete and accurate description of the offered products and/or services. The description is detailed enough to allow the consumer to make a good assessment of the offer. If the entrepreneur uses images, these are a true representation of the offered products and/or services. Obvious mistakes or errors in the offer do not bind the entrepreneur.
All images and specifications in the offer are for indication purposes only and cannot lead to compensation or cancellation of the agreement.
Product images are a true representation of the products offered. However, we cannot guarantee that the displayed colors will match the actual product colors exactly.
Every offer provides information that makes it clear to the consumer what rights and obligations are tied to accepting the offer. This includes in particular:
the price, excluding customs fees and import VAT. These additional costs will be the responsibility and risk of the customer. The postal and/or courier service will apply the special scheme for postal and courier services regarding imports. This scheme applies when goods are imported into the EU country of destination, which is the case here. The postal and/or courier service will collect the VAT (along with any charged customs fees) from the recipient of the goods;
any shipping costs;
how the agreement will be reached and what actions are needed for this;
whether the right of withdrawal applies or not;
the method of payment, delivery, and execution of the agreement;
the period for acceptance of the offer, or the period during which the entrepreneur guarantees the price;
the rate for distance communication if the costs of using the technique for distance communication are calculated on a basis other than the regular basic rate for the communication tool used;
or whether the agreement is archived after conclusion, and if so, how it can be accessed by the consumer;
the way in which the consumer can check and, if desired, correct the information provided by them in the context of the agreement before concluding it;
any other languages, besides Dutch, in which the agreement can be concluded;
the codes of conduct to which the trader has subjected themselves and the way in which the consumer can consult these codes of conduct electronically; and
the minimum duration of the distance contract in the case of a long-term transaction.
Optional: available sizes, colors, types of materials.
ARTICLE 5 - THE AGREEMENT
The agreement is concluded, subject to the provisions of paragraph 4, at the moment the consumer accepts the offer and meets the conditions set out therein.
If you accept our offer online, we'll send you a quick confirmation to let you know we got it. Until we send that confirmation, you're free to cancel the order.
When you buy online, we take good care of your data with secure web tech. If you pay online, we use top-notch safety measures to keep your payment safe.
The entrepreneur may - within legal frameworks - check whether the consumer can meet their payment obligations, as well as all those facts and factors that are important for responsibly entering into the distance contract. If the entrepreneur has good grounds based on this investigation not to enter into the agreement, they are entitled to motivatedly refuse an order or request or to attach special conditions to the execution.
The entrepreneur shall send the following information with the product or service to the consumer, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable data carrier:
1. the address of our physical location where you can drop by with any complaints;
2. the conditions and method for exercising the right of withdrawal, or a clear statement that the right of withdrawal is excluded;
3. information about guarantees and after-sales service;
4. the details mentioned in Article 4, paragraph 3 of these terms, unless we've already given this info to you before the deal starts;
5. the requirements for ending the agreement if it lasts for more than a year or has no fixed end date.
For subscriptions or ongoing orders, the rule in the previous paragraph only applies to the very first delivery.
Every agreement is entered into under the condition that the products in question are sufficiently available.
ARTICLE 6 – RIGHT OF WITHDRAWAL
When purchasing products, consumers have the option to cancel the contract without giving any reason for 14 days. This cooling-off period starts on the day after the product is received by the consumer or a representative designated in advance by the consumer and made known to the entrepreneur.
During the cooling-off period, the consumer will handle the product and packaging with care. They will only unpack or use the product to the extent necessary to assess whether they wish to keep it. If they exercise their right of withdrawal, they will return the product with all supplied accessories and – if reasonably possible – in its original condition and packaging to the business, in accordance with the reasonable and clear instructions provided by the business.
If you wish to use your right of withdrawal, you must let us know within 14 days of receiving your product. You can do this by sending us a written message or email. After letting us know, you need to send the product back within 14 days. You must be able to prove that you sent the items back on time, for example, by providing a shipping receipt.
If you don't let us know you want to return your order within the stated time, or if you don't send the product back, the purchase is final.
ARTICLE 7 - COSTS IN CASE OF WITHDRAWAL
If you decide to return your order, you'll need to cover the return shipping costs.
If you've paid for your order, we'll refund your money as quickly as possible, and at the latest within 14 days of you letting us know you want to cancel. However, we do need to have received the product back first, or you'll need to show us proof that you've sent the whole package back.
ARTICLE 8 - EXCLUSION OF THE RIGHT OF WITHDRAWAL
The trader may exclude the consumer's right of withdrawal for products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal only applies if the trader has clearly stated this in the offer, or at least in a timely manner before the conclusion of the agreement.
Exclusion of the right of withdrawal is only possible for products:
1. made to measure based on your personal wishes;
2. which are clearly personal in nature;
3. which by their very nature cannot be returned;
4. items that spoil or go bad quickly;
5. whose price depends on financial market shifts that we cannot control;
6. for single newspapers and magazines;
7. for audio and video recordings and computer software where the seal has been broken by the consumer.
8. for hygiene products where the seal has been broken by the consumer.
You can only wave goodbye to your right of withdrawal for services like:
1. for bookings, travel, restaurants, or fun activities planned for a specific date or period;
2. whose delivery has begun with the consumer's explicit consent before the cooling-off period has expired;
3. regarding betting and lotteries.
ARTICLE 9 - THE PRICE
I reserve the right to change the prices of the offered products and/or services during the validity period stated in the offer, including as a result of changes in VAT rates.
Notwithstanding the previous paragraph, the entrepreneur may offer products or services with variable prices whose prices are subject to fluctuations in the financial market and over which the entrepreneur has no influence. This attachment to fluctuations and the fact that any prices stated are target prices will be stated with the offer.
Price increases within 3 months of making the agreement are only allowed if they come from new laws or rules.
Price increases starting 3 months after making the agreement are only allowed if we agreed to this and:
1. they are required by law; or
2. the consumer has the right to terminate the agreement starting from the day the price increase takes effect.
Based on Article 5, paragraph 1 of the Turnover Tax Act 1968, the place of delivery is the country where the transport begins. In this case, the delivery takes place outside the EU. Consequently, import VAT and/or customs clearance fees will be collected from the customer by the postal or courier service. Therefore, no VAT will be charged by the entrepreneur.
All prices are subject to printing and typing errors. We accept no liability for the consequences of such errors. In the event of printing or typing errors, we are not required to supply the product at the incorrect price.
ARTICLE 10 - CONFORMITY AND GUARANTEE
The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and/or usability, and the legal provisions and/or government regulations existing on the date the agreement was concluded. If agreed, the entrepreneur also guarantees that the product is suitable for other than normal use.
A guarantee provided by the business, manufacturer, or importer does not affect the legal rights and claims that the consumer can assert against the business under the agreement.
Any defects or wrongly delivered products must be reported to us in writing within 14 days of delivery. Products must be returned in their original packaging and in brand-new condition.
The entrepreneur's warranty period matches the manufacturer's warranty. However, the entrepreneur is never responsible for the ultimate suitability of the products for each individual application by the consumer, nor for any advice regarding the use or application of the products.
The warranty does not apply if:
The consumer has repaired and/or modified the delivered products themselves or had them repaired and/or modified by third parties;
The delivered products have been exposed to abnormal conditions or otherwise handled carelessly or treated contrary to the instructions of the trader and/or on the packaging;
The defect is wholly or partially the result of regulations set or to be set by the government regarding the nature or quality of the materials used.
ARTICLE 11 - PERSONAL INFORMATION
The submission of personal information through the store is governed by our Privacy Policy. To view our privacy policy.
SECTION 12 - ERRORS, INACCURACIES, AND OMISSIONS
Occasionally, there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information on the Service or any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We are not obligated to update, change, or clarify information in the Service or on any related website, including but not limited to pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been changed or updated.
SECTION 13 - CHANGES TO THE TERMS OF SERVICE
You can check out the latest version of the Terms of Service right here on this page.
We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.