Terms and Conditions
This website is operated by Smilehub B.V. / Frames Supplements. Throughout the site, the terms “we,” “us,” “our,” and “operator” refer to Frames. Frames offers this website, including all information, tools, and services available on this site, to you, the user, on the condition that you agree to all terms, policies, and notices set forth herein.
By visiting our site and/or purchasing something from us, you acknowledge that you have read and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”), including any additional terms and policies referenced herein and/or available via a hyperlink. These Terms of Service apply to all users of the site, including but not limited to users who are browsers, vendors, customers, sellers, and/or content contributors.
Please read these Terms of Service carefully before visiting or using our website. By visiting or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms of this agreement, you may not access the website or use any services. If these Terms of Service are deemed an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools added to the current store are also subject to the Terms of Service. You can view the most recent version of the Terms of Service at any time on this page. We reserve the right to update, modify, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
By agreeing to these Terms of Service, you represent that you are at least the legal age of majority in the state or province where you reside, or that you are of legal age in the state or province where you reside and that you have given us your consent to allow all of your minor family members to use this site.
You may not use our products for any illegal or unauthorized purposes, nor may you violate any laws in your jurisdiction (including, but not limited to, copyright laws) when using the Service.
You may not send worms, viruses, or any code of a destructive nature.
Any breach or violation of any of the Terms will result in the immediate termination of your Services.
We reserve the right to refuse service to anyone at any time for any reason.
Please understand that your content (excluding credit card information) may be transmitted unencrypted and may (a) involve transmission over various networks; and (b) be modified to comply with and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transmission over networks.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service, the use of the Service, or access to the Service, or any content on the website through which the Service is provided, without our express written permission.
The headings used in this agreement are included solely for convenience and shall not limit or otherwise affect these Terms and Conditions.
ARTICLE 1 - DEFINITIONS
For the purposes of these terms and conditions, the following definitions apply:
Cooling-off period: the period during which the consumer may exercise their right of withdrawal;
Consumer: a natural person who is not acting in the course of a profession or business and who enters into a distance contract with the business;
Date: March 13, 2026
Long-term transaction: a distance contract relating to a series of products and/or services, under which the obligation to deliver and/or purchase is spread out over time;
Durable medium: any medium that enables a consumer or business to store information addressed personally to them in a way that allows for future reference and unaltered reproduction of the stored information.
Right of withdrawal: the consumer’s right to cancel a distance contract within the cooling-off period;
Business: a natural or legal person that offers products and/or services to consumers through distance selling;
Distance contract: a contract in which, within the framework of a system organized by the business for the distance sale of products and/or services, one or more means of distance communication are used exclusively up to and including the conclusion of the contract;
Means of distance communication: a method that can be used to conclude a contract without the consumer and the business being physically present in the same location at the same time.
Terms and Conditions: the entrepreneur’s Terms and Conditions set forth herein.
ARTICLE 2 - IDENTITY OF THE BUSINESS OWNER
• Email address: hello@useframes.com
• Address: Osdorperweg 590, 1067SZ Amsterdam (not a visiting address or return address. Returns sent to this address will not be reimbursed)
ARTICLE 3 - APPLICABILITY
These terms and conditions apply to all offers made by the merchant, as well as to all distance contracts and orders entered into between the merchant and the consumer.
Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, it will be stated before the distance contract is concluded that the general terms and conditions are available for inspection at the business’s premises and will be sent to the consumer free of charge as soon as possible upon request.
If the distance contract is concluded electronically, notwithstanding the previous paragraph and prior to the conclusion of the distance contract, the text of these general terms and conditions may be made available to the consumer electronically in such a way that the consumer can easily store it on a durable medium. If this is not reasonably possible, it will be indicated before the distance contract is concluded where the general terms and conditions can be viewed electronically and that they will be sent free of charge electronically or by other means at the consumer’s request.
In the event that specific product or service terms and conditions apply in addition to these general terms and conditions, the second and third paragraphs shall apply mutatis mutandis, and in the event of conflicting general terms and conditions, the consumer may always rely on the applicable provision that is most favorable to him.
If one or more provisions of these general terms and conditions are at any time wholly or partially invalid or are set aside, the agreement and these terms and conditions shall remain in full force and effect in all other respects, and the provision in question shall be replaced without delay, by mutual agreement, with a provision that approximates the intent of the original provision as closely as possible.
Situations not covered by these terms and conditions shall be interpreted in accordance with the spirit of these terms and conditions.
Any ambiguities regarding the interpretation or content of one or more provisions of our terms and conditions shall be interpreted in accordance with the "spirit" of these general terms and conditions.
ARTICLE 4 - THE OFFER
If an offer is valid for a limited time or is subject to certain conditions, this will be explicitly stated in the offer.
This offer is non-binding. The business is entitled to modify and amend the offer.
The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable the consumer to make a proper assessment of the offer. If the business uses images, these are a true representation of the products and/or services offered. Obvious mistakes or errors in the offer are not binding on the business.
All images and specifications in this listing are for illustrative purposes only and cannot serve as grounds for compensation or termination of the agreement.
Product images are a true representation of the products offered. The seller cannot guarantee that the colors displayed will exactly match the actual colors of the products.
Each offer must contain sufficient information to make it clear to the consumer what rights and obligations are associated with accepting the offer. This applies in particular to:
the price, excluding customs clearance fees and import VAT. These additional costs will be at the customer’s expense and risk. The postal and/or courier service will apply the special scheme for postal and courier services with regard to the import. This scheme applies when the goods are imported into the EU country of destination, which is the case here. The postal and/or courier service collects the VAT (whether or not together with the customs clearance fees charged) from the recipient of the goods;
any shipping costs;
the manner in which the agreement will be concluded and the steps required to do so;
whether or not the right of withdrawal applies;
the method of payment, delivery, and performance of the agreement;
the deadline for accepting the offer, or the period during which the business guarantees the price;
the rate for remote communication if the costs of using the remote communication technology are calculated on a basis other than the standard base rate for the means of communication used;
whether the agreement is archived after it is concluded, and if so, how the consumer can access it;
the manner in which the consumer, prior to entering into the contract, can verify the information provided by him in connection with the contract and, if desired, correct it;
any other languages in which, in addition to Dutch, the agreement may be concluded;
the codes of conduct to which the business has committed itself and the manner in which consumers can access these codes of conduct electronically; and
the minimum term of the distance contract in the case of a long-term contract.
Optional: available sizes, colors, and materials.
ARTICLE 5 - THE AGREEMENT
Subject to the provisions of paragraph 4, the agreement is concluded at the moment the consumer accepts the offer and fulfills the conditions set forth therein.
If the consumer has accepted the offer electronically, the business must immediately confirm receipt of the acceptance of the offer electronically. Until the business has confirmed receipt of this acceptance, the consumer may cancel the contract.
If the agreement is concluded electronically, the merchant shall take appropriate technical and organizational measures to secure the electronic transmission of data and ensure a secure web environment. If the consumer is able to pay electronically, the merchant shall observe appropriate security measures for this purpose.
The business may—within the limits of the law—ascertain whether the consumer is able to meet their payment obligations, as well as all facts and factors relevant to the responsible conclusion of the distance contract. If, based on this investigation, the business has good grounds for not entering into the contract, it is entitled to refuse an order or request, stating its reasons, or to attach special conditions to its fulfillment.
The business must provide the consumer with the following information along with the product or service, either in writing or in a format that allows the consumer to store it in an accessible manner on a durable medium:
1. the business address of the entrepreneur’s location where the consumer can file a complaint;
2. the conditions under which and the manner in which the consumer may exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
3. information about warranties and existing post-purchase service;
4. the information set forth in Article 4(3) of these terms and conditions, unless the merchant has already provided this information to the consumer prior to the performance of the contract;
5. the requirements for terminating the contract if the contract has a term of more than one year or is of indefinite duration.
In the case of a continuing transaction, the provision in the preceding paragraph applies only to the first delivery.
Each agreement is entered into subject to the condition precedent of sufficient availability of the relevant products.
ARTICLE 6 – RIGHT OF WITHDRAWAL
When purchasing products, the consumer has the right to cancel the contract within 14 days without giving any reason. This cooling-off period begins on the day after the consumer receives the product or a representative designated in advance by the consumer and notified to the business.
During the cooling-off period, the consumer must handle the product and its packaging with care. The consumer may only unpack or use the product to the extent necessary to determine whether to keep it. If the consumer exercises their right of withdrawal, they will return the product to the merchant with all accessories provided and—if reasonably possible—in its original condition and packaging, in accordance with the reasonable and clear instructions provided by the merchant.
If the consumer wishes to exercise their right of withdrawal, they must notify the business of this within 14 days of receiving the product. The consumer must provide this notification in writing or via email. After the consumer has notified the business of their intention to exercise their right of withdrawal, the customer must return the product within 14 days. The consumer must provide proof that the delivered goods were returned in a timely manner, for example, by providing proof of shipment.
If, upon the expiration of the time limits specified in paragraphs 2 and 3, the customer has not indicated their intention to exercise their right of withdrawal or has not returned the product to the seller, the sale is final.
ARTICLE 7 - COSTS IN THE EVENT OF CANCELLATION
If the consumer exercises their right of withdrawal, the consumer is responsible for the costs of returning the products.
If the consumer has paid an amount, the merchant will refund this amount as soon as possible, but no later than 14 days after the cancellation. This is subject to the condition that the product has already been received by the online retailer or that conclusive proof of its complete return can be provided.
ARTICLE 8 - EXCLUSION OF THE RIGHT OF WITHDRAWAL
The merchant may exclude the consumer’s right of withdrawal for products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal applies only if the merchant has clearly stated this in the offer, or at least in a timely manner prior to the conclusion of the contract.
The right of withdrawal may be excluded only for products:
1. that have been produced by the business in accordance with the consumer’s specifications;
2. that are clearly of a personal nature;
3. that, by their nature, cannot be returned;
4. that can spoil or become stale quickly;
5. the price of which is subject to fluctuations in the financial market over which the business has no control;
6. for individual newspapers and magazines;
7. for audio and video recordings and computer software for which the consumer has broken the seal.
8. for hygiene products whose seal has been broken by the consumer.
The right of withdrawal may be excluded only for services:
1. relating to accommodations, transportation, dining, or recreational activities to be provided on a specific date or during a specific period;
2. the delivery of which has begun with the consumer’s express consent before the cooling-off period has expired;
3. regarding betting and lotteries.
ARTICLE 9 - THE PRICE
I reserve the right to change the prices of the products and/or services offered during the validity period specified in the offer, including as a result of changes in VAT rates.
Notwithstanding the preceding paragraph, the merchant may offer products or services at variable prices if their prices are subject to fluctuations in the financial market over which the merchant has no control. This dependence on market fluctuations and the fact that any prices listed are indicative prices must be stated in the offer.
Price increases within three months of the conclusion of the agreement are permitted only if they result from statutory regulations or provisions.
Price increases effective three months after the agreement is entered into are permitted only if the business has stipulated this and:
1. result from statutory regulations or provisions; or
2. the consumer has the right to terminate the contract effective as of the day the price increase takes effect.
Pursuant to Article 5, paragraph 1, of the 1968 Sales Tax Act, the place of delivery is the country where the transport begins. In this case, the delivery takes place outside the EU. Consequently, the postal or courier service will collect import VAT or customs clearance fees from the customer. Therefore, the business will not charge any VAT.
All prices are subject to printing and typesetting errors. No liability is accepted for the consequences of printing and typesetting errors. In the event of printing or typesetting errors, the business is not obligated to deliver the product at the incorrect price.
ARTICLE 10 - CONFORMITY AND WARRANTY
The business guarantees that the products and/or services comply with the agreement, the specifications set forth in the offer, reasonable standards of quality and/or fitness for purpose, and the legal provisions and/or government regulations in effect on the date the agreement is concluded. If agreed upon, the business also guarantees that the product is suitable for uses other than its normal intended use.
A warranty provided by the business, manufacturer, or importer does not affect the legal rights and claims that the consumer may assert against the business under the contract.
Any defects or incorrectly delivered products must be reported to the seller in writing within 14 days of delivery. Products must be returned in their original packaging and in new condition.
The seller’s warranty period corresponds to the manufacturer’s warranty period. However, the seller is in no way responsible for the ultimate suitability of the products for any individual use by the consumer, nor for any advice regarding the use or application of the products.
The warranty does not apply if:
The consumer has repaired and/or modified the delivered products themselves or had them repaired and/or modified by a third party;
The products delivered have been exposed to abnormal conditions, handled carelessly, or treated in a manner inconsistent with the seller’s instructions and/or the instructions on the packaging;
The defect is wholly or partly attributable to regulations that the government has established or will establish regarding the nature or quality of the materials used.
ARTICLE 11 - PERSONAL INFORMATION
Our Privacy Policy applies to the personal information you submit through the store. To view our Privacy Policy.
SECTION 12 - ERRORS, INACCURACIES, AND OMISSIONS
From time to time, there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, prices, promotions, offers, product shipping costs, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is incorrect at any time and without prior notice (including after you have placed your order).
We are under no obligation to update, amend, or clarify any information in the Service or on any related website, including but not limited to pricing information, except as required by law. No specified update or revision date appearing in the Service or on any related website shall be construed as indicating that all information in the Service or on any related website has been modified or updated.
SECTION 13 - CHANGES TO THE TERMS OF SERVICE
You can view the most recent version of the Terms of Service on this page at any time.
We reserve the right, at our sole discretion, to update, modify, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.